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Career

Here at Sabay, we are always looking for competence and ambition candidates to join our team. We encourage you to submit an application any time, even if there are no current openings listed. If we think you’re right for us, we’ll find you a place in our organization. If you’re interested, submit your CV with covering letter now.

The Brand Manager is responsible for maintaining and raising the public perception of Sabay as a company, Sabay products and its subsidiaries; both qualitatively and quantitatively. The Brand Manager leads on strategy and execution of online and offline activation and campaigns to enhance the profile of Sabay as an innovative digital media and technology. As one of the key representatives of the Sabay brand, they embody the organisational image and communicate our work, accomplishments, social responsibility or corporate opinion to the public.

RESPONSIBILITIES

  • Determine and deliver strategies for growing the positive public perception of Sabay, its products and subsidiaries, leveraging Sabay’s strengths (such as media platforms and channels, events, etc)
  • Develop metrics, monitor and evaluate the performance of campaigns at channel, team and strategic levels in line with marketing goals
  • Monitor and analyze industry best practice globally and locally, including marketing, content, social media and activation trends and activities of competitors
  • Contribute to Sabay’s vision, mission, values and culture through input into corporate discussions and ensuring that these are reflected in our work internally and externally.
  • Lead the entire project cycle for all branding initiatives including: planning, budgeting, resource allocation (people and equipment), procurement, execution, monitoring, evaluation and learning.
  • Collaborate with other teams internally and externally including customer service, design, media/content, social media, sales, HR and procurement teams etc to deliver brand messages, campaigns and promotions effectively.
  • Oversee sponsorship requests and social responsibility projects by determining value and match with organisational goals and priorities.
  • Maintain brand integrity across activities, platforms, product lines, and all other internal and external communication.
  • Actively contribute to planning and management meetings; Provide advice and guidance to staff (executive, HR, managers, social media etc) on how to integrate brand values into internal and external activities.

REQUIREMENTS

  • Appropriate qualifications in marketing, PR, business, or related discipline; or equivalent business experience
  • 3+ years of experience working in marketing, event planning, digital media in project management, digital marketing, content development, or similar role. Bonus: experience in marketing or branding for online/digital products, media or technology.
  • Proven capacity in developing successful brand strategy and campaigns. Bonus: experience in branding for innovation, technology or youth brands
  • Strong time management skills, able to manage multiple people and projects simultaneously and autonomously
  • Team player who can build effective relationships across teams. Flexible and adaptive to negotiate and respect various stakeholders’ priorities
  • Excellent interpersonal skills with experience in multi-cultural and linguistically diverse settings
  • High level of clear written and oral communication skills. Proficient in Khmer and English. Other languages (Thai, Chinese, etc) an advantage.
  • Able to dress and act in line with Brand values and image, in a range of scenarios from formal gala, business to casual youth events.
  • Ability and willingness to frequently work outside of regular hours e.g. on evenings and weekends. Sabay offers Time Off in Lieu for hours worked
  • Able to travel occasionally within Cambodia and internationally

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

The Social Media Executive creates and implement social media campaigns to raise the profile and desirability of Sabay’s games (such as AK, JX and King of Cards). Liaising with Social Media platforms, the Social Media Executive ensures smooth and continuous access to external owned Social Media platforms in order to enhance the online presence of Sabay Game products.
The Social Media Executive builds and maintains relationships between Sabay and gamers through content and communication to increase audience numbers and engagement in Sabay games. The role also contributes to the team in how to improve appeal and relevance to target audience as well as how to increase traffic on various channels.

RESPONSIBILITIES

  • Manage content on Sabay’s social media channels for game products by:
    • Determining content and schedule for posting on various platforms and channels
    • Post content to the appropriate platform and channel
    • Cross post and/or boost content to increase viewership
    • Refresh existing content & identifying evergreen content for re-posting
    • Determine and verify tagging categories, in collaboration with Publishing & Content teams
    • Reviewing and verifying that posts are within external platforms guidelines (e.g. Facebook, Youtube)
  • including writing and copy editing
  • for the intended audience. Pictures and videos are produced and edited with an eye for what it takes to create captivating images.;
  • and verify that content meets products’ identity and brand standards is within external platform guidelines

REQUIREMENTS

  • Passionate and knowledgeable about digital and tech culture, tech trends, mobile apps.
  • Experience with digital photography and videography is preferred.
  • Strong verbal and written communication skills.
  • Fluent/comprehensive knowledge of Khmer language, basic English.
  • 2 years experience in digital media in project management or related field.

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

The Content Creator creates relevant and quality digital content (videos, articles, etc) that informs, inspires, and entertains Cambodians. This includes: generating ideas for stories and series; planning and making content; developing and following production and content delivery schedules; and covering events.
The Content Creator collaborates with other content creative, editing, publishing and commercial teams to increase Sabay’s digital presence and relevance to Cambodian audiences.

RESPONSIBILITIES

  • Create interesting and appealing video, written and other content by:
    • developing concepts, angles and stories that better suit target audiences
    • Researching, interview and analyse facts and information to ensure credibility
    • Summarise complex and long information into quick and easy to consume format
    • Creating concise, attractive, and innovative headlines and captions that attract audiences
    • brainstorming and collaborating with team for new ideas with commercial value
    • repurposing content for different mediums including video and social media
  • Plan, deliver and evaluate media content plans for commercial and non-commercial purposes, including creating content and series
  • Collaborate with other teams internally including creative, production, publishing, social media, and client servicing teams etc to determine reasonable deliverables and time frames, brainstorm content strategies for clients, highlight opportunities to adjust format or style to attract commercial sponsorship
  • Stay up to date and integrate trends in social media (format, styles, tone and topics)
  • Share and accept feedback on improving the quality of content (e.g. appeal, format etc)

REQUIREMENTS

  • This post is open to fluent Khmer language applicants only
  • Able and interested in making quality content (video and written articles), preferably with a family, lifestyle, entertainment, romance, travel or fashion focus. Bonus: Appropriate degree qualifications and/or professional experience in media, journalism, communications, or a related discipline, a bonus.
  • Passion for digital content and interest in online and social media platforms
  • Aware and up to date on current topics; curious and able to form and ask probing questions,
  • Open and honest, willing to raise ideas and issues with others to find appropriate solutions
  • Reliable and able to work autonomously to deliver against deadlines
  • Strong time management skills, able to manage multiple people and projects simultaneously
  • Team player who can build effective relationships across teams. Flexible and adaptive to negotiate and respect various stakeholders’ priorities
  • Good interpersonal skills with experience in multi-cultural and linguistically diverse settings
  • High level of clear written and oral communication skills. Proficient in Khmer and English. Other languages (Thai, Chinese, etc) an advantage.
  • Able to use and learn Microsoft Office and online tools such as WordPress and Search Engine Optimization
  • Bonus: photography, story board creation and/or video creation skills or experience

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

Customer Service Officer is to enhance the customer experience with Sabay’s digital products and understand our audiences to increase the appeal of existing and new products. The Customer Service Officer provides phone and online assistance to Sabay customers. These include players of Sabay games (such as JX2, AK2, King of Cards, etc) and digital products (E-Novel, Quizes, etc). The Cusotmer Service Officer solves player’s problems by providing step by step solutions related to account access, payments, purchases and functionality.

RESPONSIBILITIES

  • Customer Experience: provide friendly and accurate information to customers about digital products
    • Respond to customers on non technical service questions
    • Explain updates and notifications that Sabay has released
    • Provide basic and accurate information in-person and via phone/mail
    • Moderate Sabay games Facebook pages to maintain or raise positive engagement with audiences
    • Deal with customer complaints to find an effective solution and improve the players experience with Sabay
    • Ensure issues are followed up and properly addressed for the customer.
    • Communicate with customers about the outcome of suggestions or complaints raised with Sabay.
  • Liaise with relevant teams to find appropriate solutions for customers in a timely fashion
  • Stay informed and understand games operations activities e.g. maintenance to ensure accurate and quick feedback to customer enquiries
  • Collaborate and provide input into product development and improvement for current and future projects
  • Compile reports that summarise trends and feedback from customers about problems raised,  outstanding issues, etc. to supervisor and relevant teams
  • Share information and recommendations with other teams to improve customers experience with Sabay products
  • Ad hoc tasks as assigned by line manager

REQUIREMENTS

  • Proven experience in customer or technical support, receptionist, front desk respresentative, call centre or similar. Previous experience in tech or gaming a bonus.
  • Excellent written and verbal communication. Able to express instructions clearly, precisely and respectfully. Proficient in Khmer and English.
  • Strong organizational and multitasking skills to prioritize, coordinate and complete a diverse range of tasks on time
  • Passion for understanding customers’ challenges and perspective and drive to solve customer issues
  • Interest in and willingness to learn about computer games. Bonus: Past experience with Sabay games products
  • Exceptional interpersonal skills, with a friendly demeanor even in stressful situations
  • Able to use Microsoft Office, email, internet with an ability to become familiar with firm-specific programs and software. Bonus: Previous experience using social media platforms (e.g. Facebook) and other messaging and management software (e.g. Slack, AgoraPulse)
  • Ability and willingness to work on shift schedule including evenings and weekends on a regular basis. This includes Saturdays and Sundays up until 8pm.

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

The Marketing Manager (MM) raising the profile, desirability and player spending within Sabay’s games (such as AK, JX and King of Cards etc.). Leading a multidisciplinary team, the Marketing Manager oversees all marketing activities including offline, online, and event activation planning. The MM develops and delivers strategies and campaigns that are appealing and move the target audience to action.

RESPONSIBILITIES

  1. Games Marketing Strategy:
    • Design and implement marketing strategies that increase interest in Sabay games and player follow through on “calls to action”
    • Develop metrics, monitor and evaluate the performance of campaigns at channel, team and strategic levels in line with marketing goals
    • Monitor and analyze industry best practice globally and locally, including marketing, content, social media and activation trend and activities of competitors
  1. Activation, Advertising and Campaign Implementation:
    • Oversee entire project cycle of all games marketing, from planning to execution to evaluation e.g.
      • Ad campaigns on digital platforms (Google ads, Facebook ads, etc.)
      • Online and live tournaments
      • Game shop campaigns
    • Negotiate, plan and execute promotional events and/or coordinated marketing plans  with external partners and stakeholders
    • Establish and ensure timeframes and schedules for campaign and communication delivery are met; determine priorities to assign and delegate as necessary to manage appropriate workloads;
    • Working closely with finance to set and monitor campaign and event budgets and actual spending (including invoice tracking); project and review Return on Investment assessments; make adjustments and recommendations as required
    • Effectively liaise with external and internal stakeholders (such as: content creators, photographers, graphic design, production, post production and influencers) through creating clear briefs and delivering assets to develop and publish creative content about Sabay games across relevant Sabay and Social Media channels.
    • In conjunction with design and procurement staff, ensure marketing materials (such as artwork, poster, displays etc.) are appealing, appropriate and produced on time.
    • Inspire and provide guidance to content and production staff on:
    • Concepts and ideas in line with strategy and campaign goals
    • Improving the quality of content increase relevance and appeal to target audiences
    • Trends and insights about content, audiences and channels
    • How to increase traffic to Sabay and Social Media pages
    • Team management including recruitment, performance management, workload distribution, role modelling, mentoring and support.

REQUIREMENTS

    • Appropriate qualifications in marketing, economics, business management or related field; or equivalent professional experience.
    • 2+ years of experience working in marketing, event planning, digital media in project management, digital marketing, content development, or similar role.
    • Proficient in data analysis (particularly Google analytics and Facebook analytics).
    • Proven ability in Microsoft Office and online tools such as digital ad platforms (Google, Facebook, etc.) and Search Engine Optimization with an ability to become familiar with firm-specific programs and software.
    • Self-directed, proactive and problem solving skills with high attention to detail; willing to raise ideas and issues with others to find appropriate solutions.
    • Strong time management skills, able to manage multiple people and projects simultaneously and autonomously.
    • Solid understanding of online and social platforms for marketing (how they function, trends etc.) and Cambodian or gaming audiences.
    • Proven ability in leading teams to achieve organizational goals/objectives with a focus on performance and continuous improvement.
    • Ability to set and manage budgets and timelines efficiently.
    • Commitment to and ability to collaborate with other teams to ensure the best use of resources (people, finance and assets) to achieve outcomes.
    • Excellent interpersonal skills with experience in multi-cultural and linguistically diverse settings.
    • High level of clear written and oral communication skills. Proficient in Khmer and English. Chinese a plus.

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

The IT Support Officer provides technical support and services to all staff and ensure each PC has strong security. This position also controls and ensures network in Sabay office is working properly.

RESPONSIBILITIES
  • Control the network in Sabay office and ensure it runs smoothly.
  • Troubleshoot network and workstation problems.
  • Maintain and support all nodes LAN of the company office.
  • Maintain servers in the office, including backup and security.
  • Maintain LAN documentation and camera system.
  • Setup and maintain antivirus for all hosts in LAN.
  • Manage and provide all IT service in the office.
REQUIREMENTS
  • At least 1 year of experience in IT support or LAN administration.
  • Previous experience in Service Provider business is a plus.
  • Good experience in Windows, OS X, Linux, Cisco, virtualization.
  • Be able to check, diagnose and replace computer hardware.
  • Understanding of networks based on LAN and WAN on TCP/IP.
  • Ability to cope up and enthusiasm with new technology.
  • Ability to understand English (spoken, read and written).

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

The Product Coordinator works as project facilitator and communicator between product suppliers and Sabay internal team for entire product life-cycle, from conception to launch, along with post-launch analysis and continuous improvement. The role will ensure all parties deliver project following the agreed timeline and expectation.

RESPONSIBILITIES

  • Work with product leader/manager on defining the requirements for each feature and the desired user experience
  • Coordinate with internal team and products supplier to make plan, test and deliver project implementation to ensure product meet expectations and on time deliver to consumers
  • Responsible for defining the release process and coordinating all of the activities required to bring the product to market
  • Identify bugs/issues in game and work with team to test, evaluate, and troubleshoot for issues resolving
  • Coordinate/communicate with supplier to report problems and find solutions
  • Monitor game performance, analyze, report to all related parties and discuss with team to come up with solutions to improve product features and/or performance
  • Perform other duties as required by team leader or manager.

REQUIREMENTS

  • No working experience and education requirement
  • Experience in playing LAN/Mobile games
  • Having strong passion in learning new things
  • High level of Chinese proficiency for both written and verbal communication
  • Ability to proactively and work in a fun and fast-paced office environment

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

The Social Media Officer (SMO) works on pushing Sabay content into social media community. SMO optimizes the content into social media channels to be more attractive and interactive with targeted virtual communities and network users.

RESPONSIBILITIES

  1. Manage the assigned social media channels
  2. Online Communities Engagement:
  • Responding to comments,
  • Follow up with content creators with audience questions
  • Posting or commenting on other Social Media platforms
  1. Content management: (shared with Social Media Officer)
  • Review (and highlight, if required) that content meets external Social Media rules and policy
  • Write and edit captions/headlines (these may vary by platform & channel)
  • Post content to the appropriate platform and channel
  • Cross post and/or boost content to increase viewership
  • Refresh existing content & identifying evergreen content for re-posting
  • Determine and verify tagging categories, in collaboration with Publishing & Content teams
  1. Analysis, Reporting, & Institutional Knowledge: Provide updates, reports and explanation to Management.

REQUIREMENTS

  • Knowledge of social media technologies
  • Background in producing and handling a range of content: text, photos, video, graphics, multi-media, interactives, posts, etc.
  • Experience in making headlines, copyediting and photo editing experience are required
  • Knowledge of basic use in Photoshop and Video Editing
  • Being familiar with Facebook, twitter, blog and other social network communication
  • Being friendly and conversational
  • Being detail oriented, team player and technologically know-how

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30

The Senior Backend Developer (SBD) design and develop API and Backend for mobile and web application. SBD will actively involve in developing testable and maintainable complex backend system. SBD will be required to do code review and guide other junior developers to follow development best practices.

RESPONSIBILITIES 

  • Write well designed, testable, efficient code by using software development best practices
  • Design and develop API for best app performance and strong security
  • Integrate data from various back-end services and databases
  • Gather and refine specifications and requirements based on technical needs
  • Be responsible for maintaining, expanding, scaling and optimizing our project
  • Create and maintain software documentation
  • Stay plugged into emerging technologies/industry trends and apply them into operations
    and activities
  • Provide training and support to teams on development best practices
  • Collaborate with frontend developers for smooth integration
  • Design system architecture and database schema for app that scale

REQUIREMENTS 

  • 2+ years of relevant experience backend development using PHP (preferably Laravel
    Framework) or NodeJS.
  • A deep familiarity with TDD development process
  • Able to cope with fast paced working environment
  • Passionate to grow and ability to learn new technology
  • Sound understanding of REST
  • Solid knowledge in data structures, algorithms, and OO Design
  • Solid knowledge of system security, data protection, user authentication and authorization between multiple systems
  • Solid knowledge of Relational Database
  • Able to create database schemas that represent and support business processes
  • Experience with other databases such as In-Memory, Columnar Based would be a plus

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

Closing Date: 2019-09-30